Heather Kormanik, a sole proprietor CPA specializing in financial accounting for small businesses in southeast Wisconsin, has successfully referred several of her clients to IPS for their payroll and HCM needs. Known for her expertise in payroll and benefits, Kormanik has found a trusted partner in IPS, especially how the team has significantly enhanced her clients’ payroll experience.
“I became acquainted with IPS about three years ago,” Kormanik recalls. “My initial contact with IPS was positive, and over time, I got to know John and Pete Feaman, the company’s founders. The decision to recommend IPS was largely driven by my clients’ recurring problems with customer service.
“For instance, one client faced severe issues with 401(k) management and tax errors at the end of the year, which was exacerbated by inconsistent responses from a large national payroll provider,” she noted. “One of those big providers even offered me a “kickback” (their words, not mine) if I sent more clients their way. I found this highly unethical.”
To date, Kormanik has transitioned four clients to IPS, with one in the process. These clients span various industries, including manufacturing, service sectors, and non-profits. When pitching IPS to her clients, Kormanik emphasizes the benefits of a personalized, responsive service.
“Providing a live person for support rather than a faceless 1-800 number makes IPS an appealing choice. If there’s an issue, I’m connected with a dedicated representative. If that person can’t resolve it, IPS ensures that another expert steps in.”
Client feedback on switching to IPS has been overwhelmingly positive, Kormanik says, particularly highlighting the ease of accessing their payroll information. She also finds the isolved payroll platform employed by IPS to be user-friendly, noting that it surpasses other systems she has worked with throughout her career.
“I will continue to partner with IPS because of the excellent service provided by the team,” she adds. “John and Pete Feaman are receptive and understanding of small business needs. IPS Implementation Lead Ashlie Bruce has been exceptional at responding and communicating, making the transition process seamless for my clients.”
Overall, Kormanik’s experience underscores the value of IPS’s personalized approach and robust customer service, reinforcing the company’s reputation as a reliable partner for payroll and HCM solutions.